816-787-0220

816-787-0220

Customer Support

info@deluxetransports.com

Email Customer Support

24/7 Vehicle Dispatch

Reservations available for booking 24 hours a day.

Locations:

📍Kansas City Metro 📍Dallas Fort-Worth

Privacy Policy

Latest Update: January 19, 2024

Deluxe Transportation Group LLC operates this website, which provides certain hosted and other services. This Privacy Policy governs your use of this site and is by and between Deluxe Transportation Group LLC  (referred to herein as ” Deluxe Transportation Group LLC,” “Company,” “we,” “us,” or “our”), and you, the user, on behalf of yourself and the user, customer or supplier (herein referred to as “you” “client” or “your”) for which you are visiting this Site or using our services. This page is used to inform website visitors, potential clients and current clients regarding our policies concerning the collection, use, and disclosure of Personal Information if you decide to request information, services, or support services through our websites or directly with our company representatives.

You do not have to give us personal information to visit our website.

 

Overview and Consent

We are dedicated to maintaining both a high standard of privacy and a high standard of data protection in all of our activities. We balance our respect for the privacy interests of our clients and employees with our public responsibilities. This is particularly true regarding our obligations to disclose contact information to authorities and third parties as required. By using our website or services and providing us with personal information, you agree to these policies.

State Law & Accompanying Rights

Please understand that you may have additional rights originating from state laws based on where you live. These state-based rights may augment, strengthen, or otherwise complement any privacy rights you have inherently or under federal law. Our policy is to fully comply with the privacy regulations of every jurisdiction in which we operate. Accordingly, you are free to use our contact information to reach us at any time to assert any state rights.

Collection Of Information

We collect personally identifiable information only if specifically and knowingly provided by you. Additionally, we collect non-personally identifiable information. Personal information covered by this policy may include, but is not limited to: usernames and passwords; technical support records; expenditure on our services and those of our competitors; industry or business details, including the number of employees; credit card information; language preferences; internet protocol address and timestamps; payment and banking information; special needs; home or private address information; Global Positioning System (GPS) information; personal itinerary information.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data when you engage with us on social media, this information may be collected and used by others.

 Non personally Identifiable Information.

We use non-personally identifiable information that we gather and track to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. Importantly, we do not link this automatically collected data to personally identifiable information. Furthermore, we may create aggregate reports on user demographics and traffic patterns for advertisers, sponsors, and partners. This enables our partners to be more effective and allows our users to receive information that is pertinent to their needs.

Cookies are another common internet practice. We may place a text file, commonly known as a ‘cookie,’ in the browser files of your computer (if you or your browser accept the cookie) to collect information about your activity on our websites. The cookie itself does not contain personally identifiable information and cannot read data off your hard disk or read cookie files created by other sites. You have the option to refuse cookies by turning them off in your browser. However, doing so may limit your access to some areas of our websites or to personalized features. You can also set your browser to warn you before accepting cookies.

Children and Minors

We do not offer services directed to children. If we become aware that an individual under the age of 18 has sent personally identifiable information to us, we will take measures to remove that user’s personal information from our databases. While we may occasionally come into contact with individuals under the age of 18 as necessary for the performance of our contractual obligations, we make reasonable efforts not to collect or store any personally identifiable data of such individuals. Instead, we de-identify and anonymize the data of persons under the age of 18

Usage of The Personal Information We Gather and Track.

Deluxe Transportation Group LLC may use Personal Data for the following purposes:

  • To provide and maintain our service, including monitoring usage.

  • registration and user management.

  • For the development, compliance, and undertaking of purchase contracts or any other contract through the Service.

  • Contacting you via email, telephone calls, SMS, or electronic communication for updates, informative communications, and security updates.

  • Providing news, special offers, and general information about goods, services, and events similar to those you’ve purchased or inquired about.

  • Attending and managing your requests.

  • Evaluating or conducting mergers, divestitures, restructurings, or other asset-related transactions.

  • Using information for data analysis, identifying trends, evaluating promotional campaigns, and improving Service, products, services, marketing, and user experience.

  • Processing transactions and sending related information.

  • Communicating with you about our sites and services, new services, and changes.

  • Personalizing advertisements based on information from advertising partners.

  • Complying with the law, legal processes, and protecting rights, property, and personal safety.

  • Protecting against fraud or potential fraud.

Retention and Storage Of Data.

As part of utilizing Deluxe Transportation Group LLC services, we store certain information about customers and prospective customers, including names, telephone numbers, and/or email addresses. In some cases, individual preferences and requirements are maintained as part of the customer or potential customer profile. We also retain information about how you access our services, including data about the device and network you use, such as hardware model, operating system version, mobile network, IP address, unique installation identifier, barcode information, browser type, and app version. Visitors to our websites who are not registered users may, from time to time, request information about our sites and services and provide their name and email address, and we collect and retain that information.

 

Deluxe Transportation Group LLC will retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to comply with legal obligations, resolve disputes, enforce our agreements and policies, and for future transactions between you and the company. Personal information that is no longer necessary or relevant for the identified purposes or required to be retained by law will be destroyed, erased, or made anonymous. In any event, we maintain reasonable and systematic controls, schedules, and practices for such information, its retention, and destruction.

Security of Your Personal Data  

We follow generally accepted industry standards to protect personally identifiable information and financial data submitted to us, both during transmission and once we receive it. While we strive to use commercially acceptable means to secure your information, it’s important to note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

In the event of a breach in our security system or processes, we may attempt to electronically notify you, enabling you to take appropriate protective steps. By using our websites or providing personally identifiable information through them, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues related to your use of our websites. In the event of a breach, we may post a notice on our websites and/or send you an email to the address you provided.

All of our employees, contractors, or affiliate partners with access to personal information are required, as a condition of employment, to contractually adhere to Deluxe Transportation Group LLC’s Confidentiality policy outlined in their employment/affiliate contract.

Who We May Share Information/Data With

We shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by an authority or by law, and we shall retain personal information only as long as necessary for the fulfillment of those purposes or as required by law.

We may disclose a customer’s personal information to:

  • A third-party service provider for the efficient and cost-effective provision of services.

  • Another person or corporation as part of conducting business together or pursuant to the sale of all or substantially all of our assets related to one or more specific lines of business.

  • A company involved in supplying communications or communications directory related to services.

  • A company or individual employed by us to perform functions on our behalf.

  • Another company or person for the development, enhancement, marketing, or provision of any of our products or services.

  • An agent or third party retained by us in connection with our administration or the provision of our products or services.

  • An agent used by us to evaluate the customer’s creditworthiness or to collect the customer’s account.

  • Credit grantors and reporting agencies.

  • A public authority or agent of a public authority, if in the reasonable judgment of our company, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of this information.

  • A person who, in the reasonable judgment of our company, is seeking the information as an agent of the customer.

  • A third party or parties, where the customer consents to such disclosure or disclosure is required by law or emergency.

Only our employees with a business need to know, or whose duties reasonably so require, are granted access to personal information that is not publicly available about customers.

With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.

We utilize an external payment processing company for credit/debit card and ACH transactions, including point-of-sale functionality. This payment processing company does not retain, share, store, or use your personally identifiable information for any purposes other than processing payments. It’s important to note that while we take measures to ensure security, we cannot guarantee against a security breach of the payment processing company.

We may disclose information if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others’ interests or property, or to enforce agreements you enter into with us. Deluxe Transportation Group LLC may also be required to disclose personal information in response to lawful requests by public authorities, including those to meet national security or law enforcement requirements.

We may obtain your written consent electronically through online agreements or other acknowledgments via our application, website, or email for any contemplated uses of your personal data not addressed in this Privacy Policy. It is important to carefully read all online agreements before accepting them.

We reserve the right to contact persons at any time regarding account status, changes to services, and other matters relevant to underlying services and/or personal information. Except as permitted in this Principle, we do not provide or sell our customer lists to any outside company for use in marketing or solicitation.  

In the event Deluxe Transportation Group LLC undergoes a business transition, such as a merger, acquisition by another company, or the sale of all or a substantial portion of its assets, your personally identifiable information may be among the assets transferred.

Links to Other Websites  

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Global Positioning System, In Car Safety Cameras and Audio Use

Disclosure- For insurance and safety purposes, Global Positioning System (GPS) tracking devices and In-Car Audio and Video Cameras are installed in all Deluxe Transportation Group LLC vehicles.

Purpose and Use- The primary use of these cameras and GPS devices is to assist the company with: driver training, execution of our services, prevention or detection of criminal offenses, defense of legal and traffic claims, and most importantly, the safety and protection of all clients, drivers, and company property. GPS information, video recordings, or audio recordings may also be used as part of an internal investigation of an employee or client. Such investigations shall ONLY be initiated when there is a reasonable belief of management or notification from a driver or customer of any possible misconduct, a breach of health and safety, violation of company policy, or claims of any illegal activities, possessions, or behavior. In such cases, the footage must be requested and reviewed solely by the executive management of the operations and legal department.

Monitoring, Review and Storage- Access to GPS information, as well as video and audio recordings, is limited strictly to applicable Deluxe Transportation Group LLC executive management and Operations management. All drivers, non-relevant company personnel, affiliate partners, and third-party personnel are prohibited from accessing, reviewing, sharing, or deleting such information or footage. Recorded images, video, audio, and GPS information will be subject to appropriate security measures to safeguard against unauthorized access and use.

In cases where recordings or information are used in disciplinary proceedings, client disputes, or for legal claims, it will be retained for as long as necessary to settle such claims or disputes. Employees undergoing disciplinary action will be permitted to see and respond to any recordings or information pertinent to their accusations. NO copies of video or audio recordings or GPS records shall ever be provided for personal possession to an employee, client, affiliate partner, or third party unless legally subpoenaed due to a legal claim.

As required by law, GPS records, video recordings, and audio recordings may be provided to the police (or other applicable governing authorities) with the intention to prosecute for criminal offenses. In defense of legal claims or in pursuance of civil recovery, recordings or records may also be provided to our legal representatives with the intention of presenting evidence before the courts.

Consent and Waivers- By entering any Deluxe Transportation Group LLC vehicle or any vehicle of a Deluxe Transportation Group LLC Affiliate partner, ‘you’ and ‘your guests’ consent to GPS tracking and recording, as well as our in-car safety audio and video recordings for current and all future transactions with the company. All passengers present in any of our vehicles or affiliate partner vehicles release Deluxe Transportation Group LLC®, its officers and employees, affiliate partners, and each and all persons involved from any liability connected with the taking, recording, and storage of GPS, video, and/or sound recordings for current and all future transactions.

By entering any Deluxe Transportation Group LLC vehicle or any vehicle of a Deluxe Transportation Group LLC Affiliate partner, ‘you’ and ‘your guests’ consent to and waive all rights you may have to any claims for privacy, payment, or royalties in connection with any advertising, exhibition of, streaming, webcasting, televising, or other publication of these materials by local or governing authorities or agencies, regardless of the purpose or sponsoring of such exhibiting, broadcasting, webcasting, or other publication irrespective for current and all future transactions.

You have been fully informed of your consent, waiver of liability, and release before entering any Deluxe Transportation Group LLC vehicle or any vehicle of a Deluxe Transportation Group LLC Affiliate partner. In such cases outlined in this policy, your privacy may be observed, and your discretion is advised.

 Your Rights and Options

If we have a direct business relationship with you, you may update and correct certain account information at any time by logging into your account (if applicable) or by contacting us at 816-787-0220 or via email at info@deluxetransports.com. If you wish to delete your account, please reach out to our Administrative Office through email or by calling us at 816-787-0220. Please note that we may retain certain information as required by law or for our legitimate business purposes.

With your consent, we may send notifications, updates, and other correspondence via text messages, phone calls, and emails to the phone number and email address you provide to our office or on your reservation form. We regularly communicate with our clients and potential clients via email. For example, we may use your email address to confirm your request, send notices of payments, provide information about changes to our products and services, and send notices and other disclosures as required by law. Deluxe Transportation Group LLC may also contact you via surveys to conduct research about your opinion of current services or potential new services that may be offered.

Users can opt-out of all promotional and marketing email communications from Deluxe Transportation Group LLC by contacting us. We will process your unsubscribe request as soon as possible, but please be aware that in some circumstances, you may receive a few more messages until your request is processed.

You may contact us to request information about the personal data we have collected from you and to request the correction, modification, or deletion of such personal information. We will do our best to honor these requests, subject to any legal and contractual obligations.

We are committed to making specific information about our policies and practices relating to the management of personal information readily available to customers and employees.

Changes to this Privacy Policy  

This policy will be regularly reviewed, or sooner if there is a policy need or legislative change. It forms part of our employees’ terms and conditions of employment, as well as clients’ terms and conditions for service or site use. This policy may be subject to change at the discretion of Deluxe Transportation Group LLC. We will notify you of any changes by posting the new Privacy Policy on this page and updating the ‘Last updated’ date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes, as they are effective when posted on this page. You may also request the most recent copy from our offices at any time.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By Phone: 816-787-0220

By Email: info@deluxetransports.com

Online: www.deluxetransports.com/contactus

By Mail:

Deluxe Transportation Group LLC

Attn: Compliance

300 E 39th St Suite 3D

Kansas City, MO 64111